News and Events

the nhs logo and the words Young babies with whooping cough can become very unwell andmay need hospital treatment. If you are pregnant you can help your baby by getting vaccinated
15th Jul

Whooping cough vaccinations are available for pregnant women

Whooping cough - also known as Pertussis - cases have been rising in England. We recommend getting the whooping cough vaccine to help protect you and your baby. It's safe and effective and will provide important protection for your newborn in its first months.
 
Please contact us to let us know if you have any questions or if you'd like to schedule an appointment.
a cartoon image of medications, the NHS Dorset logo and the words #HelpYourNHS   Prescriptions for 35 minor conditions are no longer available in Dorset.  Please visit your pharmacy instead.
12th Jul

Prescribing over the counter medicines - #HelpYourNHS

In line with NHS England recommendations, NHS Dorset has asked GP teams across the county to stop prescribing medicine and treatment for 35 minor conditions.  Medications for these conditions are readily available at your local pharmacy or supermarket. 

This will release thousands of hours of clinical time to enable us, as a GP Practice to focus on caring for people with more complex needs, increasing patient access.

Find out more about this by downloading and viewing the patient information leaflet here>>

Or visit the NHS Dorset website:   https://nhsdorset.nhs.uk/health/medicines/helpyournhs/

systmconnect online consultation service
18th Jun

SystmConnect Online Consultation Services are now available

The Barcellos Family Practice is trialling a new online consultation system that enables patients to access some of our GP online services such as requesting a fit/sick note or asking about your test results.  

Follow this link to find out more about SystmConnect>>

Please note that the SystmConnect service is NOT for booking appointments or ordering repeat medications, which can be done online using a SystmOnline Services Patient Access account.  However, we invite you to try the online consultation services we are trialling through SystmConnect and let us know what you think. 

The Barcellos Family Practice Patient Participation Group logo
24th May

The Barcellos Family Practice Patient Participation Group

Our Patient Participation Group (PPG) works with us to support and promote the best possible health care for all patients while ensuring that patients are at the heart of decision making.

The next PPG meeting is now scheduled to take place Wednesday the 29th of May at 12pm at Hope Church, next door to our Corbin Avenue surgery.

Find out more about our PPG and how to join on our PPG web page here>>

Our new phone system will be implemented week commencing 22nd April 2024
17th Apr

New phone system being implemented w/c 22nd April 2024

We’re pleased to advise that next week, the Barcellos Family Practice will install a brand new phone system at our Corbin Avenue and Glenmoor Road surgeries to improve the service we provide to our patients.  

This upgrade is part of our continuing commitment to improving patient access.  The new system is better equipped to handle increased call traffic efficiently, meaning that when we receive high call volumes, to save patients “being put on hold,” they can opt to receive an automated call back when their position in the queue reaches number one.

The system also increases the ability of our team to review call volumes, peak times, and demand to help us identify areas for improvement and refine our services.

Our telephone engineers will work diligently to install the new system with minimal disruption to our services.

This communication aims to inform our patients about the changeover. We appreciate your patience and understanding during this transition period.

NHS signs and symptoms of measles
12th Apr

Information on Measles Outbreak in the UK

As is being reported in the media, there is a current measles outbreak in the UK.  Measles is highly contagious to unvaccinated individuals.

Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.

The risk is dramatically reduced if you are vaccinated. Visit our MMR web page about the signs and symptoms to look out for, and information on measles vaccination.  Follow this link>>

IMPORTANT: If you think you or your child may have measles, please do not attend the surgery. Please contact us in the first instance via phone

Spring COVID-19 booster offer poster
24th Mar

The COVID-19 spring booster vaccination campaign has started

Seasonal COVID Booster Vaccinations are being offered to our patients aged 75 years old or over, those who live in a care home for older adults or are aged 12 or over and have a weakened immune system.

Patients will be contacted if their NHS record suggests they may be eligible for a seasonal spring COVID-19 vaccine to be offered an appointment at drive-through clinics at the Community Vaccination Centre in Verwood.  These clinics are scheduled for Monday, Tuesday and Wednesday evenings commencing the 22nd of April through to early June.

Patients with a mobile phone registered with us will be sent an SMS text message with details of how to book an appointment online.  You will be contacted on your landline if you do not have a mobile telephone number registered.

Please wait to be contacted by the NHS if you're eligible.

For more information on this season’s eligibility criteria, please visit the PCN Community Vaccination page here>>

The Community SWITCH and Crane Valley PCN logos
21st Feb

Community SWITCH - a Path to Improved Health and Well-being

At The Barcellos Family Practice, we want to do all we can to help you with your well-being needs. 

What if together, we could do more for you?

Working with our colleagues in the Crane Valley Primary Care Network we offer a groundbreaking initiative designed to enhance local people's overall health and quality of life – Community SWITCH.

We understand that a patient's health and well-being extends beyond traditional medical care. Community SWITCH goes beyond the ordinary and empowering you with additional tools and opportunities to manage your health effectively.

Follow this link to discover more>>

Image depicting the Only Order What You Need Campaign
9th Feb

Making a Repeat Prescription Request? Please Only Order What You Need!

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking our patients for help to reduce this.

We want people to have the right medicine and care while reducing the amount of medicine waste. If you have enough medicine at home, there’s no need to order more every time. You will still be able to request your medicine again in the future.  

The good news is that you can help make a tremendous difference by only ordering what you need. 

Thank you to the many people who are already doing this.

Follow this link to discover more>>

the Armed forces veteran friendly accredication logo and the words Proud to support our Armed Forces.  We're a Veteran Friendly GP Practice
7th Feb

We are an accredited Veteran Friendly Practice

We’re delighted to announce that The Barcellos Family Practice has now been accredited as Veteran Friendly!
 
As a practice committed to providing the best care for our community heroes, we’re honoured to offer specialised support and understanding tailored to our veterans’ unique needs. Your service deserves our utmost respect, and we’re here to ensure you receive the quality care you deserve.
 
 
Thank you for your service!
a watch on a man's wrist
10th Dec 2023

We are changing our Opening Hours

We are changing our Reception opening hours from Monday, December 11th, 2023.

Please note these relate to Surgery Reception, NOT phone lines.

Our phone lines are open from 8 am until 6.30 pm on weekdays.

Information on our opening hours and what to do when we are closed can be found on our Opening Hours page by following this link>>

a cartoon of a pharmacist coming out of a laptop screen
8th Dec 2023

Fake Lloyds Pharmacy Emails

A phishing email campaign is currently targeting people with fake Lloyds Pharmacy emails. The emails falsely claim that by signing up for LloydsDirect you can easily manage prescriptions and get free delivery.
 
These emails contain links designed to steal personal/financial information or install malware. The fraudsters have made the emails appear more genuine by including LloydsDirect/NHS logos and Trustpilot reviews.
 
However, these emails are fake. Do not click any links, provide info, or sign up through these emails. Double check directly with your pharmacy if unsure.
 
To learn more and stay updated on related scams, visit the official Lloyds Pharmacy customer service page: Suspicious Email/Spam Email (lloydspharmacy.com) How to stay safe online Get Safe Online | The UK's leading Online Safety Advice Resource
 
Key protections:
• Verify pharmacy emails before clicking links or providing info
• Go directly to your pharmacy's website rather than through links
• Check for spelling/formatting issues indicating a potential fake
• Keep device security protections updated to block malware
 
Stay vigilant against pharmacy-themed phishing campaigns trying to steal personal information or distribute malware. Verify legitimacy through official channels before engaging.
The NHS logo and the words Have you got Long COVID.  If you are suffering from the effects or symptoms of long COVID, seek advice from your GP, they may refer you onto the Post COVID Service who can assess and put things in place to help you start to feel yourself again.
2nd Nov 2023

Are you recovering from Long COVID?

If you have had symptoms of COVID-19 for 12 weeks or more since having a suspected or positive COVID-19 infection, you should speak to your GP surgery about a referral to the Dorset Post-COVID Syndrome (PCS) Service. Dorset PCS provides specialist support for people who have ongoing symptoms of COVID-19 for 12 weeks or more. Any member from the clinical team at your GP practice can refer you to Dorset Post-COVID Service, not just your GP.
 
a person holding a smartphone, the NHS logo and the words Online access to GP health records.  Over 12 million patients withonline accounts now have full access to their new GP health record entries.  Over 2,700 practices now offer this access to their patients by default.
28th Oct 2023

Online access to GP Health Records

From November 2023 all patients in our network who are over 16 will be able to view notes and health records. This includes notes from GP surgery appointments, test results, medications, and letters we receive from hospitals. These can be viewed online via the NHS App, NHS website, SystmOnline or the Airmid app. If you do not want your record to be available online, please speak with the Reception or Patient Services team at your surgery. For more, please visit the Crane Valley PCN information web page here>>

COVID-19 Autumn Booster eligibility
11th Sep 2023

Autumn COVID Booster Vaccination Update

The Crane Valley Primary Care Network has begun to invite patients to book their Autumn COVID-19 Booster vaccinations. If you’re eligible for a booster vaccine, please come forward as soon as you’re invited. 

Patients will be offered the same booking procedure as previous seasons, in that patients with a mobile phone registered with their practice will be sent an SMS text message with details of how to book an appointment online. If you do not have a mobile phone registered with us, you will be contacted by phone. 

Please don't contact us to ask when you will be offered your Autumn COVID-19 booster invite.   Crane Valley PCN are managing the bookings centrally and appointment slots are being offered in line with vaccine supplies allocated to our network.  Invitations are being offered on a phased basis over the coming weeks.  

For more information on the local Autumn COVID-19 Booster Vaccination Programme please visit the PCN Community Vaccination Information page by following this link>>
vials of COVID vaccine
1st Sep 2023

Autumn COVID booster vaccination arrangements

Following the recent decision by the DHSC to bring forward the COVID Booster vaccination programme, the Crane Valley Primary Care Network (PCN) programme plans are for housebound patients and residents in older adult care homes to be offered flu and COVID vaccinations from mid-September, which aligns with expected flu vaccination supplies.  The PCN Care Co-ordinators will contact residential care homes to offer appointments to those patients, while the GP practices in our network will contact their housebound patients directly.  

All other eligible groups will be offered appointments at drive-through COVID vaccination clinics to be held at the PCN Vaccination Centre on weekday evenings from week commencing Monday 11th September. 

The same booking procedure will apply as previous seasons, in that patients with a mobile phone registered with their practice will be sent an SMS text message with details of how to request an appointment using an online booking form.

The PCN is currently mobilising the necessary staff to support these clinic arrangements, and their website will be updated when these are finalised and appointments are available to request.  

Keep an eye on the Community Vaccination information page for the latest details>>

a person using a mobile phone
19th Aug 2023

Have you provided your consent to receive text and email communications from us?

We would like to keep be able to send you Practice communications by email and text message, but first, we need your permission.  Please get in touch with us to provide your consent or follow this link to our online Communications Consent form>>

Not only is it a quick and low-cost way for the NHS to contact patients, but it also saves patients time waiting on the phone to get through to the Practice or having to visit the surgery.

The Practice may use text messages to 

  • Send appointment reminder messages – this reduces the chance of you missing a necessary health appointment and avoids wasted appointment times that another patient could use.
  • Provide you with the opportunity to book directly into clinics such as Winter flu vaccination clinics, request COVID Booster vaccinations or NHS Health checks.
  • Offer digital health management apps to support you in managing any long-term medical conditions, for example, taking blood pressure readings, living with respiratory conditions or managing diabetes.
  • Ask you to complete online questionnaires as part of medical reviews, e.g. asthma or contraception reviews.
  • Obtain your feedback on your experience (Friends and Family test).
  • Support anyone with hearing difficulties or other sensory impairments by offering an alternative way to contact us.

Please be assured that if you cannot receive text messages or choose not to, you can continue to use other communication methods, e.g. phone calls or visits to the surgery.

a clinician giving a vaccination to a patient
18th Aug 2023

Winter Flu Vaccinations Programme 2023

We have commenced this season’s Winter Flu Vaccinations for registered patients.  Our initial clinics are for patients aged 65 or over (including those who will be 65 by 31st March 2024).

Clinics for this group are scheduled for

  • Saturday 7th October at our Glenmoor Road surgery 
  • Saturday 14th October at our Corbin Avenue surgery

Patients registered for GP online services can book an appointment by accessing their SystmOnline account:>> Search for the clinic date and select an appointment slot.

Or contact our Patient Services team on 

  • 01202 854971
  • 01202 854974 or
  • 01202 854972

to book your Winter Flu vaccination appointment via the telephone. 

We are currently finalising Winter Flu vaccinations clinic arrangements for patients aged 18 - 64 in clinical risk groups and pregnant women.

We will contact these patients and update this website and our social media accounts with details when finalised. 

South West Advocacy Network logo
14th Aug 2023

Integrated Adult Pan Dorset Advocacy Service now available

SWAN (South West Advocacy Network) is a leading independent advocacy charity – providing advocacy services throughout the south west and bordering counties since 1999.  SWAN now offers an Advocacy Service across the county of Dorset. 

This integrated adult advocacy service includes statutory and generic advocacy elements including:

  • Independent Mental Capacity Advocacy  including Safeguarding Advocacy, Litigation Friend and Relevant Persons Representative
  • Independent Mental Health Advocacy
  • Care Act Advocacy
  • General / Generic advocacy
  • Continuing Healthcare Advocacy
  • Advocacy for parents during care proceedings
  • Carers Advocacy

For more information, please follow this link to download and view a leaflet which sets out the advocacy services that they currently offer across Pan Dorset. 

Or visit their website here>>

the GP annual survey logo
17th Jul 2023

The Results are In - Annual GP Patient Survey 2023

The annual GP Patient survey results have been published, and we are pleased to share our results!

The Barcellos Family Practice has, again,  received patient ratings that were higher than the national and county averages in virtually all  areas.

  • 92% of respondents described their experience of the GP practice as good
  • 95% expressed that the help received from receptionists at their local practice was helpful.
  • 87% reported they were satisfied with the appointment offered
  • 96% felt that their healthcare professional was good at giving them enough time
  • 94% felt that their healthcare professional was good at listening to them
  • 95% believed their healthcare professional was good a treating them with care and concern
  • 96% stated that they were actively involved in decisions regarding their care or treatment
  • 98% expressed confidence in the healthcare professionals they interacted with
  • 98% agreed that their needs were met during their last appointment.

Thank you to everyone who took the time to respond. 

 

An image of a hospital in 1948, two nurses in uniform and a modern day operating theatre scene with surgeons performing an operation
5th Jul 2023

The NHS at 75

5 July 2023 marks 75 years of the National Health Service. Treating 1.3 million people a day in England, the NHS touches all our lives.  The Barcellos Family Practice, along with the other GP Practices in our network are proud to be a small part supporting the people in our local community to obtain, regain and maintain a healthy quality of life. 
a mobile phone displaying social media app icons
1st Jul 2023

Follow us on social media for the latest news

For patients who use social media, please note we have a Facebook page and an Instagram account (@barcellosfamilypractice).  We often post breaking news on Facebook earlier than it is posted on this website, so please follow us so these posts appear in your news feed.  

 
The Help and Care logo with the image of a woman and a man walking, the words Dementia Coordinator Service
30th Jun 2023

Dementia Coordinator Service

Many people living with Dementia feel that having support along their journey will maximise independent living and prevent a crisis.

The Dementia Coordinator Service, delivered by Help and Care, is committed to supporting people to live well with Dementia.

The service is available to everyone across Dorset, age 18 and over, including support for immediate carers and loved ones.

Once a diagnosis has been confirmed, the Memory Assessment Service will make a referral to a Dementia Coordinator at Dorset Healthcare.   However, Help and Care will accept self-referrals and referrals from GPs and other stakeholders as long as a diagnosis of Dementia is confirmed.

Help and Care work in partnership with Dorset HealthCare University NHS Foundation Trust, NHS Dorset and Age UK, as an integral part of the Dementia Services Pathway for Dorset.

For more information, download and view this Help and Care leaflet or visit their website by following this link>> www.helpandcare.org.uk/services/dementia-coordinator-service

a cartoon image of a mother and baby, the NHS 75 logo and the words, since the measles vaccine was introduced in 1968 20 million infections have been avoided and 4,500 lives have been saved.
26th Apr 2023

This week is World Immunisation Week

World Immunisation week is the perfect reminder of the importance of vaccination against serious illnesses such as measles, mumps and rubella (MMR). 

Make sure your child is up to date on their vaccinations.  Visit our Children's Health web page for info about the routine vaccinations we offer.

We will contact you when your child is due for a vaccination.  But if you believe your child may have missed a vaccination, please get in touch to let us know.

A cartoon hand holding a test result, the NHS logo and the words Finding bowel cancel early makes it easier to treat.  The NHS bowel cancel screening kit detects signs of cancel before you notice anything is wrong.
13th Mar 2023

The bowel cancer screening kit can save your life.

NHS bowel cancer screening checks if you could have bowel cancer. It’s available to everyone aged 60 to 74 years. The programme is expanding to make it available to everyone aged 50 to 59 years.

Just a tiny sample detects signs of cancer before you notice anything wrong. 

If you’re sent a kit, put it by the looDon’t put it off.

For more information including screening kit instructions in alternative formats visit nhs.uk/bowel-screening.

Help Us Help You – Screening saves lives 

The F.A.S.T. (Face, Arms, Speech, Time) acronym and the words Face – has their face fallen on one side? Can they smile? Arms – can they raise both their arms and keep them there? Speech – is their speech slurred? Time – time to call 999 when stroke strikes, act F.A.S.T.
10th Mar 2023

When Stroke Strikes, Act F.A.S.T.

Act F.A.S.T. Call 999 if you see any single one of the signs of a stroke.

There are around 100,000 strokes in England, Scotland and Wales every year,8 with around 33,000 stroke related deaths each year, as well as being a leading cause of disability.

The F.A.S.T. (Face, Arms, Speech, Time) acronym provides a memorable way of identifying the most common signs of a stroke and emphasises the importance of acting quickly by calling 999.

For more information on stroke, visit the NHS website.

a woman sat at a bus stop holding a windup music box, the NHS logo and the words don't carry the worry of cancer with you.  Clear on cancel.  Help us,  help you.
21st Feb 2023

Help Us, Help You: Cancer – early diagnosis

If something in your body doesn’t feel right, don’t carry the worry of cancer with you.

Tests could put your mind at rest, and whatever the result, your NHS is here for you.

When cancer is diagnosed early, treatment is more likely to be successful. However, early in the pandemic the number of people coming forward to their GP with potential cancer symptoms dropped.

Referrals for suspected cancer have been running at record high levels since March 2021, and we need to continue that trend to diagnose more cancers early.

Contact your GP practice if you experience any of the below symptoms:

– Tummy trouble, such as discomfort or diarrhoea for three weeks or more;
– Blood in your pee – even just once;
– Unexpected or unexplained bleeding;
– Unexplained pain that lasts three weeks or more;
– An unexplained lump; or
– A cough for three weeks or more

Find out more about cancer symptoms @ NHS.uk