Dear Patients of Barcellos Family Practice,
Firstly a big thank you to our patients and staff. Due to Covid-19 we have had to dramatically change how the practice operates and you have been incredibly supportive and understanding. Rest assured all the changes that have been put in place are to help keep the surgery running and to protect patients and staff.
Our website will be regularly updated and links to NHS 111 information will be on our front page.
Any patient with new cough or fever is advised to self isolate for 7 days. You do not need to call NHS111 or the surgery to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online - link here. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Household contacts of patients with new cough of fever should isolate for 14 days.
How can you help us, to help you:
If you need an appointment with a doctor please call the surgery or send an e-consult via our website. You will always be given a telephone appointment first.
Please do not turn up at the surgery unless you have an appointment confirmed by one of the doctors.
Please do not attend the surgery if you have a cough or fever – follow the above advice.
If you normally collect prescriptions we can send these electronically to a local chemist of your choice.
If you have an appointment at the surgery, if possible, please attend alone. This clearly does not apply to children and patients with carers.
Please do not attend the surgery unless you have a booked appointment.
If you have a cough or fever please do not attend the surgery for any reason. If you are unsure please contact the surgery by telephone or via e-consult.
Please be patient with our team. All the changes are to protect you and the local community
Changes to surgery opening times:
If you need urgent medical advice on Good Friday or Easter Monday please call the surgery as our telephone lines will be open and a doctor available if needed (of course if it is an emergency you should still call 999)
In order to best protect patients and staff our Glenmoor Road site will be closing it's doors at 12:30 every day; our Corbin Avenue site will operate until 18:30 every day but for your safety please do not attend the surgery unless you have a booked appointment - for everything else please send an E-consult or call
Please remember we are still here if you need us. How we provide you care is just a little different at the moment.
Dr Simon Brown,
On behalf of The Partners and Staff at The Barcellos Family Practice
Social Distancing vs Shielding
Welcome to The Barcellos Family Practice Online - Welcoming New Registrations
Our practice, established in 1983 by Dr Albert Barcellos, offers a personal, friendly service to all of our patients - we aim to treat you as we would our own family. We are welcoming new patients. We have two health centres - at Corbin Avenue, Tricketts Cross, Ferndown and 54 Glenmoor Road, West Parley. Our patients and services are split evenly across both sites and the management team are based at Corbin Avenue. We take great pride in our tradition of promoting and maintaining good health and wellbeing in the local community, in challenging times.
We ask all patients to use our online facilities for booking appointments and requesting prescriptions where possible. This should enable you to get the appointment that suits you best and also reduces waiting times on the telephones and at the desks. Please ensure you are registered for online access and that we have an up to date email and mobile phone number registered with the surgery (where applicable) - this enables us to remind you of appointment times and contact you if required. We do not share this information with any third parties.
Our practice area includes Ferndown, West Parley, West Moors, Longham, Canford Bottom and Hurn. Please ask at reception for further details. When people move beyond our catchment area, we aim to keep them registered where possible, but if you move too far away it would jeopardise the practicalities of care at home and you will be asked to re-register.
We are a training practice and frequently have medical students from Southampton University, who will assist the doctors. Students will only attend consultations with permission from the patient. We regularly have junior doctors (F2s) attached to the practice for 4 months from Bournemouth hospital and GP trainees (ST1-3) for 6 months+ from the Dorset GP centre. They are closely supervised by GP trainers in order to provide the highest possible standard of patient care.
In addition to the doctors, we have a team of health care professionals, comprising practice nurses, health care assistants and a phlebotomist. We work closely alongside the community health team, including district nurses, health visitors and midwives.
If you immediately require a doctor/nurse when the surgery is closed please contact the OOH service Tel : 111
FRIENDS AND FAMILY RESULTS DECEMBER 2019
(Site updated 08/04/2020)