Do it Online

An introduction to GP Online Services

GP online services are designed to give you, the patient more choice and flexibility in how and when you contact and interact with us. 

They can also give you direct access to your medical records and test results, which was previously only possible by phoning or visiting your local surgery.

The online services are designed to supplement, not replace, the standard services provided by The Barcellos Family Practice.

Our online services comprise various apps for mobile devices (smartphones or tablets) and internet-based services for use on computers and laptops.

Scroll down to find out more including how to register for a SystmOnline account.

the NHS logo and the words using GP online services saves you time on the phone with your GP practice

A SystmOnline account allows you to:

  • Book GP consultations
  • Cancel booked appointments
  • Order repeat prescriptions
  • Submit custom prescription requests
  • Access your medical record to see all the events


  • View and download test results
  • Exchange messages with your GP practice
  • View your medications
  • View and download letters to and from your GP
  • View and change your contact details
  • Change the local pharmacy through which you receive prescriptions

Order your prescriptions online

The fastest and most efficient way to order your repeat medication is by requesting this online.  You can order your repeat prescriptions online through SystmOnline, or using the NHS app or Airmid App.  Click on the image below or follow this link to access SystmOnline>>

Book a routine GP appointment using SystmOnline

We offer the ability for patients to book appointments online, which means you can book an appointment 24/7 without having to phone the surgery.  

Patients who have registered to use the SystmOnline Patient Access system can book routine GP appointments online using their SystmOnline login, which is the same login details as the online repeat prescription requests.

Click on the image below or follow this link to access SystmOnline>>

Don't have a SystmOnline account? Here's how to register and get your login details.

How to Register for a SystmOnline Account

If you have not already done so and want to sign up to access online services,  please email with a photo or scan of your ID (driving license preferably as it has address) and we will email back your unique SystmOnline log in details. 

Alternatively you may provide your ID at Reception and request your login details in person.

a cartoon image of a person holding a smartphone

Digital Services at Home

Our colleagues in the Our Dorset Digital team and Crane Valley Primary Care Network are supporting us in rolling out a range of digital healthcare tools and technologies to help our patients and staff.

We invite patients with long-term health conditions such as hypertension, COPD, Diabetes and Chronic Kidney Disease to use technology and apps to better monitor and manage their conditions.

Find out more on our Digital Services at Home page by following this link>>

Try the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. These include:

  • Order a repeat prescription through your nominated pharmacy
  • Check your symptoms
  • Access eConsult for healthcare advice 
  • View existing and book future appointments
  • View your GP medical record
  • Find NHS information on hundreds of conditions
  • Use NHS 111 for urgent help online
  • Manage decisions around organ, tissue and blood donations.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Learn more about the NHS App by clicking on the image below or following this link>>

Request a Sick/Fit Note online

If you have been ill for 7 days or less you don’t need to see a Doctor. You can complete a Self-Certification form yourself. 

Many employers have their own self-certification forms. If your employer doesn’t have its own form you can complete and download a Self Certification Form using this link:>>  

If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness To Work’ Certificates. You can request a Doctor’s Sick/Fit note for more than  7 days by Requesting a Sick/Fit Note using our online eConsult Service>> 

a woman sat on a sofa looking ill

Do you or someone you know need in person help to get online?  

If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.

Local Digital Champions are friendly and patient volunteers who are good at explaining computers, without using jargon. We have an enthusiasm for all things digital and look forward to the chance to show you how it works.
If you bring along your device and questions, they will help.
If you don't already have a mobile device or computer, they can offer advice on how easy it can be to join the digital community.
Your local Digital Champions offers FREE Digital Learning sessions by appointment at Ferndown Library on Tuesday and Wednesday mornings. 

To book a slot contact Ferndown Library, not the surgery.  You can call 01202 874542, email or pop into the Library to reserve a space.

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