We’re pleased to advise that next week, the Barcellos Family Practice will install a brand new phone system at our Corbin Avenue and Glenmoor Road surgeries to improve the service we provide to our patients.  

This upgrade is part of our continuing commitment to improving patient access.  The new system is better equipped to handle increased call traffic efficiently, meaning that when we receive high call volumes, to save patients “being put on hold,” they can opt to receive an automated call back when their position in the queue reaches number one.

The system also increases the ability of our team to review call volumes, peak times, and demand to help us identify areas for improvement and refine our services.

Our telephone engineers will work diligently to install the new system with minimal disruption to our services.

This communication aims to inform our patients about the changeover. We appreciate your patience and understanding during this transition period.

As is being reported in the media, there is a current measles outbreak in the UK.  Measles is highly contagious to unvaccinated individuals.

Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.

At The Barcellos Family Practice, we want to do all we can to help you with your well-being needs. 

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking our patients for help to reduce this.

We are changing our Reception opening hours from Monday, December 11th, 2023.

Please note these relate to Surgery Reception, NOT phone lines.

Our phone lines are open from 8 am until 6.30 pm on weekdays.

Information on our opening hours and what to do when we are closed can be found on our Opening Hours page by following this link>>

From November 2023 all patients in our network who are over 16 will be able to view notes and health records. This includes notes from GP surgery appointments, test results, medications, and letters we receive from hospitals. These can be viewed online via the NHS App, NHS website, SystmOnline or the Airmid app. If you do not want your record to be available online, please speak with the Reception or Patient Services team at your surgery. For more, please visit the Crane Valley PCN information web page here>>

The Crane Valley Primary Care Network has begun to invite patients to book their Autumn COVID-19 Booster vaccinations. If you’re eligible for a booster vaccine, please come forward as soon as you’re invited. 

Following the recent decision by the DHSC to bring forward the COVID Booster vaccination programme, the Crane Valley Primary Care Network (PCN) programme plans are for housebound patients and residents in older adult care homes to be offered flu and COVID vaccinations from mid-September, which aligns with expected flu vaccination supplies.  The PCN Care Co-ordinators will contact residential care homes to offer appointments to those patients, while the GP practices in our network will contact their housebound patients directly.  

We would like to keep be able to send you Practice communications by email and text message, but first, we need your permission.  Please get in touch with us to provide your consent or follow this link to our online Communications Consent form>>

Not only is it a quick and low-cost way for the NHS to contact patients, but it also saves patients time waiting on the phone to get through to the Practice or having to visit the surgery.

The Practice may use text messages to 

• Send appointment reminder messages – this reduces the chance of you missing a necessary health appointment and avoids wasted appointment times that another patient could use.
• Provide you with the opportunity to book directly into clinics such as Winter flu vaccination clinics, request COVID Booster vaccinations or NHS Health checks.
• Offer digital health management apps to support you in managing any long-term medical conditions, for example, taking blood pressure readings, living with respiratory conditions or managing diabetes.
• Ask you to complete online questionnaires as part of medical reviews, e.g. asthma or contraception reviews.
• Obtain your feedback on your experience (Friends and Family test).
• Support anyone with hearing difficulties or other sensory impairments by offering an alternative way to contact us.

Please be assured that if you cannot receive text messages or choose not to, you can continue to use other communication methods, e.g. phone calls or visits to the surgery.

We have commenced this season’s Winter Flu Vaccinations for registered patients.  Our initial clinics are for patients aged 65 or over (including those who will be 65 by 31st March 2024).

Clinics for this group are scheduled for

• Saturday 7th October at our Glenmoor Road surgery 
• Saturday 14th October at our Corbin Avenue surgery

Patients registered for GP online services can book an appointment by accessing their SystmOnline account:>>.  Search for the clinic date and select an appointment slot.

Or contact our Patient Services team on 

• 01202 854971
• 01202 854974 or
• 01202 854972

to book your Winter Flu vaccination appointment via the telephone. 

We are currently finalising Winter Flu vaccinations clinic arrangements for patients aged 18 - 64 in clinical risk groups and pregnant women.

We will contact these patients and update this website and our social media accounts with details when finalised. 

SWAN (South West Advocacy Network) is a leading independent advocacy charity – providing advocacy services throughout the south west and bordering counties since 1999.  SWAN now offers an Advocacy Service across the county of Dorset. 

The annual GP Patient survey results have been published, and we are pleased to share our results!

The Barcellos Family Practice has, again,  received patient ratings that were higher than the national and county averages in virtually all  areas.

• 92% of respondents described their experience of the GP practice as good
• 95% expressed that the help received from receptionists at their local practice was helpful.
• 87% reported they were satisfied with the appointment offered
• 96% felt that their healthcare professional was good at giving them enough time
• 94% felt that their healthcare professional was good at listening to them
• 95% believed their healthcare professional was good a treating them with care and concern
• 96% stated that they were actively involved in decisions regarding their care or treatment
• 98% expressed confidence in the healthcare professionals they interacted with
• 98% agreed that their needs were met during their last appointment.

Thank you to everyone who took the time to respond. 

For patients who use social media, please note we have a Facebook page and an Instagram account (@barcellosfamilypractice).  We often post breaking news on Facebook earlier than it is posted on this website, so please follow us so these posts appear in your news feed.  

Many people living with Dementia feel that having support along their journey will maximise independent living and prevent a crisis.

World Immunisation week is the perfect reminder of the importance of vaccination against serious illnesses such as measles, mumps and rubella (MMR). 

NHS bowel cancer screening checks if you could have bowel cancer. It’s available to everyone aged 60 to 74 years. The programme is expanding to make it available to everyone aged 50 to 59 years.

Just a tiny sample detects signs of cancer before you notice anything wrong. 

If you’re sent a kit, put it by the loo. Don’t put it off.

For more information including screening kit instructions in alternative formats visit nhs.uk/bowel-screening.

Help Us Help You – Screening saves lives 

Act F.A.S.T. Call 999 if you see any single one of the signs of a stroke.

There are around 100,000 strokes in England, Scotland and Wales every year,8 with around 33,000 stroke related deaths each year, as well as being a leading cause of disability.

The F.A.S.T. (Face, Arms, Speech, Time) acronym provides a memorable way of identifying the most common signs of a stroke and emphasises the importance of acting quickly by calling 999.

For more information on stroke, visit the NHS website.

If something in your body doesn’t feel right, don’t carry the worry of cancer with you.

Tests could put your mind at rest, and whatever the result, your NHS is here for you.

When cancer is diagnosed early, treatment is more likely to be successful. However, early in the pandemic the number of people coming forward to their GP with potential cancer symptoms dropped.

Referrals for suspected cancer have been running at record high levels since March 2021, and we need to continue that trend to diagnose more cancers early.